Return and Exchange Process
Return and Exchange Process within Warranty Period
Returning and Exchanging Products through Distributors
Search for Distributors
Look for your local distributor who can help you with troubleshooting.
Need Assessment
Distributors will notify Brook Customer Service after assessing your warranty needs.
Returning or Exchanging Products
Return your defective product to the distributor and receive a brand-new product.
Returning and Exchanging Product through Brook
Fill Out Technical Support Forms
If troubleshooting is unsuccessful, please fill out a technical support form on the bottom of the FAQ page.
Brook Need Assessment
Brook Customer Service will, after assessing your warranty needs, notify local distributors to contact you.
Returning or Exchanging Products
Return your defective product to the distributor and receive a brand-new product.
Return and Exchange Process outside of Warranty Period
Returning and Exchanging Products through Distributors
Searching for Distributors
Look for your local distributor who can help you with troubleshooting.
Need Assessment
Distributors will notify Brook Customer Service after assessing your warranty needs.
Returning or Exchanging Products
Return your defective product to the distributor and receive a brand-new product after relevant fees have been given to the distributor.
Returning and Exchanging Product through Brook
Fill Out Technical Support Forms
If troubleshooting is unsuccessful, please fill out a technical support form on the bottom of the FAQ page.
Brook Need Assessment
Brook Customer Service will, after assessing your warranty needs, notify local distributors to contact you.
Returning or Exchanging Products
Return your defective product to the distributor and receive a brand-new product after relevant fees have been given to the distributor.
