FAQ

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

     You can download it from Brook’s official website.

     Go to “Support è Download”

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

1. Disconnect, reconnect and retry
2. Switch another USB port and retry
3. Use another PC and retry
4. Restart PC and retry
5. Restart firmware and retry
6. Use another controller and retry
7. Shorten cable length/Use another cable and retry
8. Make sure you download the correct file
9. If you have installed ZeroPlus Driver before, remove it and retry
10. Disable antivirus and retry
11. Run the program as administrator

     If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : What should I pay attention to for firmware update ?

A: 

1. Firmware update must be done on a PC, it cannot be done on a console.
2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. Do it on Windows 7(and above) or Mac.
4. Disable antivirus when operating.
5. Don’t remove the converter while update is running.
6. Make sure the PC has smooth internet stream

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

A : 

    Download the offline firmware verssion , then update again.

 Unzip password : Brook

https://drive.google.com/drive/folders/1Gqab5Zr0QfzVrYfxs4TGtgie-WrCfPt0?usp=drive_link

Q: I don’t know how to do firmware update, how can I do?
 

     You can download it from Brook’s official website.

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

• Disconnect, reconnect and retry
• Switch another USB port and retry
• Use another PC and retry
• Restart PC and retry
• Restart firmware and retry
• Use another controller and retry
• Shorten cable length/Use another cable and retry
• Make sure you download the correct file
• If you have installed ZeroPlus Driver before, remove it and retry
• Disable antivirus and retry
• Run the program as administrator

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : What should I pay attention to for firmware update ?

• Firmware update must be done on a PC, it cannot be done on a console.
• Operate it on desktop PC. For laptop, please connect your laptop to power supply.
• Do it on Windows 7(and above) or Mac.
• Disable antivirus when operating.
• Don’t remove the converter while update is running.
• Make sure the PC has smooth internet stream

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

A : 

    Download the offline firmware verssion , then update again.

    Unzip password : Brook

https://drive.google.com/drive/folders/1b4vKYywGBp0RkQBOUFQ1F31s_T58lp8M?usp=drive_link

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.
     You can download it from Brook’s official website.

     Go to “Support  Download ”
     Brook’s official website download page: http://www.brookaccessory.com/download/

1.     

2.  

3. Q : Do I need to do firmware update if there's new release ?

4.  

5. A : As long as you can use the converter without any problem, you don't have to do firmware update.

6.  

7. Q : I have some problem with firmware update.

8.  

9. A : Should you have any problem, please try the troubleshooting methods as below :

   a.   Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.  
   b.   Make sure you download the correct file.
   c.   Switch another USB port and retry.
   d.   Disable antivirus and retry.
   e.   Run the program as administrator.
   f.    Restart PC and retry.
   g.   Restart firmware and retry.
   h.   Use another PC and retry.
   i.    Disconnect, reconnect and retry.
   j.    Use other network.
   K.   Shorten cable length/Use another cable and retry.
   l.    If you have installed ZeroPlus Driver before, remove it and retry.
   m.  Use VPN and retry.

10.  

11.  If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

A : 

    Download the offline firmware verssion , then update again.

    Unzip password : Brook

https://drive.google.com/drive/folders/1LCo2HCZYt25BRsWOTR44f4pC8K9xDEje?usp=drive_link

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.
     You can download it from Brook’s official website.

     Go to “Support  Download ”
     Brook’s official website download page: http://www.brookaccessory.com/download/

1.     

2.  

3. Q : Do I need to do firmware update if there's new release ?

4.  

5. A : As long as you can use the converter without any problem, you don't have to do firmware update.

6.  

7. Q : I have some problem with firmware update.

8.  

9. A : Should you have any problem, please try the troubleshooting methods as below :

   a.   Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.  
   b.   Make sure you download the correct file.
   c.   Switch another USB port and retry.
   d.   Disable antivirus and retry.
   e.   Run the program as administrator.
   f.    Restart PC and retry.
   g.   Restart firmware and retry.
   h.   Use another PC and retry.
   i.    Disconnect, reconnect and retry.
   j.    Use other network.
   K.   Shorten cable length/Use another cable and retry.
   l.    If you have installed ZeroPlus Driver before, remove it and retry.
   m.  Use VPN and retry.

10.  

11.  If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

A : 

    Download the offline firmware verssion , then update again.

    Unzip password : Brook

https://drive.google.com/drive/folders/1u34_uKy4robHIuAidggjpa0rdcDM3AaA?usp=drive_link

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.
     You can download it from Brook’s official website.

     Go to “Support  Download ” Brook’s official website download page: http://www.brookaccessory.com/download/

1.     

2.  

3. Q : Do I need to do firmware update if there's new release ?

4.  

5. A : As long as you can use the converter without any problem, you don't have to do firmware update.

6.  

7. Q : I have some problem with firmware update.

8.  

9. A : Should you have any problem, please try the troubleshooting methods as below :

   a.   Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.  
   b.   Make sure you download the correct file.
   c.   Switch another USB port and retry.
   d.   Disable antivirus and retry.
   e.   Run the program as administrator.
   f.    Restart PC and retry.
   g.   Restart firmware and retry.
   h.   Use another PC and retry.
   i.    Disconnect, reconnect and retry.
   j.    Use other network.
   K.   Shorten cable length/Use another cable and retry.
   l.    If you have installed ZeroPlus Driver before, remove it and retry.
   m.  Use VPN and retry.

10.  

11.  If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

A : 

    Download the offline firmware verssion , then update again.

    Unzip password : Brook

https://drive.google.com/drive/folders/1e723WI86RCYnSU5kxpONryMR1LkGpNSY?usp=drive_link

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.
     You can download it from Brook’s official website.

     Go to “Support  Download ”
     Brook’s official website download page: http://www.brookaccessory.com/download/

1.     

2.  

3. Q : Do I need to do firmware update if there's new release ?

4.  

5. A : As long as you can use the converter without any problem, you don't have to do firmware update.

6.  

7. Q : I have some problem with firmware update.

8.  

    

   A : Should you have any problem, please try the troubleshooting methods as below :

   a.   Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.  
   b.   Make sure you download the correct file.
   c.   Switch another USB port and retry.
   d.   Disable antivirus and retry.
   e.   Run the program as administrator.
   f.    Restart PC and retry.
   g.   Restart firmware and retry.
   h.   Use another PC and retry.
   i.    Disconnect, reconnect and retry.
   j.    Use other network.
   K.   Shorten cable length/Use another cable and retry.
   l.    If you have installed ZeroPlus Driver before, remove it and retry.
   m.  Use VPN and retry.

9.  

10.  If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

A : 

    Download the offline firmware verssion , then update again.

    Unzip password : Brook

https://drive.google.com/drive/folders/17Hu9rJKBCSvaEMHv_92QVDQ3nAri-n6R?usp=drive_link

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch to PS3 mode on fighting sticks and retry. 

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works. 

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch to PS3 mode on fighting sticks and retry. 

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works.

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch to PS3 mode on fighting sticks and retry. 

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works. 

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.