FAQ

Q : How do I know if the converter is compatible with my controller/stick ?

A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

The list indicates the controller/stick that have been tested to be compatible with the converter.

For those controller/stick which are not listed may be incompatible or not be tested yet.

You can go to Contact us for assistance or suggestion.

Or, you may search over the internet for other players’ experience.

Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

A : Please try to do firmware update, and remember to tick the Controller Compatibility Update box before tapping START.

     If it doesn't help, please contact us for further assistance.

Q : I can't use my converter with my racing wheel, how can I do?

A : Please try to do the (For SteeringWheel) version firmware update, 

     Remember to tick the Controller Compatibility Update box before tapping START.

Q : How do I know if the converter is compatible with my controller/stick ?

A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

The list indicates the controller/stick that have been tested to be compatible with the converter.

For those controller/stick which are not listed may be incompatible or not be tested yet.

You can go to Contact us for assistance or suggestion.

Or, you may search over the internet for other players’ experience.

Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

A : Please try to do firmware update, and remember to tick the Controller Compatibility Update box before tapping START.

     If it doesn't help, please contact us for further assistance.

Q : I can't use my converter with my racing wheel, how can I do?

A : Please try to do the (For SteeringWheel) version firmware update, 

     Remember to tick the Controller Compatibility Update box before tapping START.

Q : How do I know if the converter is compatible with my controller/stick ?

A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

The list indicates the controller/stick that have been tested to be compatible with the converter.

For those controller/stick which are not listed may be incompatible or not be tested yet.

You can go to Contact us for assistance or suggestion.

Or, you may search over the internet for other players’ experience.

Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

A : Please try to do firmware update, and remember to tick the Controller Compatibility Update box before tapping START.

     If it doesn't help, please contact us for further assistance.

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

     You can download it from Brook’s official website.

     Go to “Support è Download”

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

     Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC, then to do firmware update

1. Disconnect, reconnect and retry
2. Switch another USB port and retry
3. Use another PC and retry
4. Restart PC and retry
5. Restart firmware and retry
6. Use another controller and retry
7. Shorten cable length/Use another cable and retry
8. Make sure you download the correct file
9. If you have installed ZeroPlus Driver before, remove it and retry
10. Disable antivirus and retry
11. Run the program as administrator

     If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : What should I pay attention to for firmware update ?

A: 

1. Firmware update must be done on a PC or the app, it cannot be done on a console.
2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. Do it on Windows 7(and above) or Mac.
4. Disable antivirus when operating.
5. Don’t remove the converter while update is running.
6. Make sure the PC has smooth internet stream

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

A : 

    Download the offline firmware verssion , then update again.

    Unzip password : Brook

https://drive.google.com/drive/folders/15er3HVsBejSCsw9xy5zXSxPWQxVu-c2s?usp=drive_link

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

     You can download it from Brook’s official website.

     Go to “Support è Download”

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

1. Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC, then to do firmware update
2. Disconnect, reconnect and retry
3. Switch another USB port and retry
4. Use another PC and retry
5. Restart PC and retry
6. Restart firmware and retry
7. Use another controller and retry
8. Shorten cable length/Use another cable and retry
9. Make sure you download the correct file
10. If you have installed ZeroPlus Driver before, remove it and retry
11. Disable antivirus and retry
12. Run the program as administrator

     If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : What should I pay attention to for firmware update ?

A: 

1. Firmware update must be done on a PC or the app, it cannot be done on a console.
2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. Do it on Windows 7(and above) or Mac.
4. Disable antivirus when operating.
5. Don’t remove the converter while update is running.
6. Make sure the PC has smooth internet stream

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

A : 

    Unzip password : Brook

https://drive.google.com/drive/folders/1-BMmtxE5Hd1PFhc3IjmUOEIi29bBRfVk?usp=drive_link

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

     You can download it from Brook’s official website.

     Go to “Support è Download”

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

1. Disconnect, reconnect and retry
2. Switch another USB port and retry
3. Use another PC and retry
4. Restart PC and retry
5. Restart firmware and retry
6. Use another controller and retry
7. Shorten cable length/Use another cable and retry
8. Make sure you download the correct file
9. If you have installed ZeroPlus Driver before, remove it and retry
10. Disable antivirus and retry
11. Run the program as administrator

     If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : What should I pay attention to for firmware update ?

A: 

1. Firmware update must be done on a PC, it cannot be done on a console.
2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. Do it on Windows 7(and above) or Mac.
4. Disable antivirus when operating.
5. Don’t remove the converter while update is running.
6. Make sure the PC has smooth internet stream

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

     You can download it from Brook’s official website.

     Go to “Support è Download”

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

1. Disconnect, reconnect and retry
2. Switch another USB port and retry
3. Use another PC and retry
4. Restart PC and retry
5. Restart firmware and retry
6. Use another controller and retry
7. Shorten cable length/Use another cable and retry
8. Make sure you download the correct file
9. If you have installed ZeroPlus Driver before, remove it and retry
10. Disable antivirus and retry
11. Run the program as administrator

     If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : Yes.

     Also, please update your Sniper APP.

Q : What should I pay attention to for firmware update ?

A: 

1. Firmware update must be done on a PC, it cannot be done on a console.
2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. Do it on Windows 7(and above) or Mac.
4. Disable antivirus when operating.
5. Don’t remove the converter while update is running.
6. Make sure the PC has smooth internet stream

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

     You can download it from Brook’s official website.

     Go to “Support è Download”

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

1. Disconnect, reconnect and retry
2. Switch another USB port and retry
3. Use another PC and retry
4. Restart PC and retry
5. Restart firmware and retry
6. Use another controller and retry
7. Shorten cable length/Use another cable and retry
8. Make sure you download the correct file
9. If you have installed ZeroPlus Driver before, remove it and retry
10. Disable antivirus and retry
11. Run the program as administrator

     If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : What should I pay attention to for firmware update ?

A: 

1. Firmware update must be done on a PC, it cannot be done on a console.
2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. Do it on Windows 7(and above) or Mac.
4. Disable antivirus when operating.
5. Don’t remove the converter while update is running.
6. Make sure the PC has smooth internet stream

Q: My Nincade seems to be defective, what should I do?

A: 

    1. Make sure if it can pair with your controller to use.

    2. Try to do firmware update 

    3. If there's hardware broken, please refer to the warranty policy for more information.